Privacy Statement & Policy

Content

Your Privacy

Neetrix Ltd. understands the importance of the information you are handling over to us. We appreciate your trust in us to do that carefully and sensibly. This Privacy Statement & Policy sets out the privacy policy of Neetrix Ltd. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

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About the Statement

This statement applies to personal data as defined in s.1 of the Data Protection Act 1998 (the Act). This statement tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information.

For the purposes of the Act, the data controller is Neetrix Ltd.

By visiting www.neetrix.com you are accepting and consenting to the practices described in this Privacy Statement & Policy.

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Information Collection

Collection of personal information

To serve you better and understand your needs and interests, Neetrix Ltd. collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. When you order products and/or services by requesting information, subscribing to marketing or support materials, registering yourself and/or by making purchases of Neetrix products & services, entering contests or participate in surveys, and/or apply for a job at Neetrix Ltd., we will ask you to provide personal information to complete these transactions.

The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your debit/credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data.

In addition to the information you provide, Neetrix Ltd. may also collect information during your visit to the Neetrix website through our automatic data collection tools, which include but not limited to: cookies, web beacons, web links, and/or other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at our website. Neetrix Ltd. may also use some of these automatic data collection tools in connection with certain emails sent from Neetrix Ltd. and therefore may collect information using these tools when you open the email or click on a link contained in the email.

IP Addresses

We may collect information about your Internet Protocol (IP) address, click stream behaviour and product information. Your IP address may allow us to locate and identify your computer, allowing you to browse and shop.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies enable us to:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise our site according to your individual interests;
  • to speed up your searches;
  • to recognise you when you return to our site; and
  • to allow you to use our site in a way that makes your browsing experience more convenient, for example, by recognising and authenticating your subscription privileges, allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 3 months.

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Registration & Surveys

By registration

We collect information about you that you provide when you register to use the community areas or other restricted areas of our site.

By Surveys
  • We collect information about you if complete any of the various forms on our site to contact us, make enquiries, order products and services, apply to us and give us feedback.
  • We require you to give us certain information, which will be indicated on the form you are required to complete in order to place an order. It would help us if you give us any other information that you think will be relevant but you are under no obligation to do so.
  • We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit.
  • We also collect some site statistics such as page hits and page views through traffic data and site statistics.
  • We are not readily able to identify any individual from traffic data or site statistics.
  • The website provides the Neetrix Help Desk, various telephone and fax numbers and email addresses for you to contact us. We collect data also when you contact us by other methods other than the website. And may also collect other information you supply to us after your initial contact with us.

We will collect information from you that you provide through any of these methods.

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How Information is Used

  • When you buy software or services from us, we will use your information to fulfil your order and to provide you with the software or service you have requested.
  • When you register to use one of the community areas or other restricted areas on our website, we will use your information to provide those membership services to you.
  • If you agree when you register with us or buy from us, we will also use your information for marketing purposes. If you do not want the information we hold on you to be used in this manner, you could certain opt-out and/or establish your preferences to us.
  • If you do not object, we may use the information we hold on you to contact you for feedback on your use of our software and/or services and/or website.
  • We may use aggregated data about users of our site, sales patterns and other statistical data to improve our site, but it will not be possible to identify individuals from that aggregated data.

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How Information is Shared

  • Neetrix Ltd. will not sell, rent or lease your personal information to others except as described in this statement.
  • Neetrix Ltd. does share personal information when we retain the services of providers and suppliers to deliver products, services and/or customer solutions and/or to assist Neetrix Ltd. with marketing and communication initiatives. These providers and suppliers may include, but not restricted to debit/credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. However, these suppliers and service providers are required by contract to keep confidential the information received on behalf of Neetrix Ltd. and may not use it for any purpose other than to carry out the services they are performing for us.
  • Neetrix Ltd. may share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you. We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.
  • We may also share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.
  • Occasionally, Neetrix Ltd. may participate in marketing initiatives with other companies. Some of these services and communications would then offer you the option to share personal information with both Neetrix Ltd. and the other companies participating in these initiatives. If you choose to provide personal information only to Neetrix Ltd., we will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies.
  • In addition, Neetrix Ltd. may be obligated to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Use and other agreements; or to protect the rights, property, or safety of Neetrix Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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Access to Information

Neetrix Ltd. strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. We provide individuals with reasonable access to personal information that they had given us and the reasonable ability to review and correct it or ask for anonymisation, blockage, or deletion, as applicable.

We also provide a range of communication methods such as the Neetrix Help Desk, which facilitates New Tickets and Live Chats.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. To view and change the personal information that you directly provided to us, you can return to the Site where you originally submitted your data and follow the instructions on that Web page and/or contact us with your request.

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Privacy Preferences & Security

General Communications

Neetrix Ltd. gives you the choice of receiving a variety of information that complements our products and/or services. You can choose to subscribe to certain products and/or services and its specific information and/or also to receive general communications from Neetrix Ltd.

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections.

However, this option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.

Subscription communications

Subscription communications include email newsletters, software updates, etc that may be expressly requested by you and/or which you consented to receive. After requesting such communications from us, you may still opt out of receiving them by opting out by email and/or utilising the "unsubscribe" link, and/or follow the opt-out instructions included in each subscription communication. Alternately, you may also contact us about this.

Security

We take seriously the trust you place in us to safeguard your privacy and endeavour to prevent unauthorised access and/or disclosure, to maintain data accuracy, and/or to ensure the appropriate use of the information. We therefore put in place and/or utilise the appropriate physical, technical and administrative procedures to safeguard the information we collect at all times.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information. This encryption is designed to make the information unreadable by anyone but us and information such as passwords are stored in irreversible encryption.

In addition to that, no credit card numbers are stored by us for processing payments. As part of real-time payment processing, provide that extra level of security to guard against credit card fraud and to protect your financial data.

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Storage of Information

Under the Act we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

We are obliged to satisfy ourselves before transferring your information to a country outside the European Economic Area ("EEA") that it provides adequate protection for your data protection rights. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein. Countries outside the EEA may not give the same level of protection to your information as those within the EEA.
 
Our servers are hosted in the UK, Manchester. No company or personal data is stored outside the EEA.

You have a right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.

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Other General Rights

You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You may also ask to be removed from any mailing list we hold at any time, but you must opt out of the service and/or communicate to us about it.

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Changes to Statement

Our privacy statement may be modified from time to time with the latest issue appearing on this page. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page highlighting such. Continued access of the site by you will constitute your acceptance of any changes or revisions to our privacy statement.

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Contacting Us

You are very important to us and we are always happy to hear from you, so feel free to contact us and/or check out our Help Desk if you have comments and/or questions about our privacy statement.

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Neetrix is a fully integrated business software solution that provides everything a business needs from creating and managing websites, selling products and services online and offline, managing the company’s book keeping and accounts, taking control of the back office and managing customers and suppliers. Neetrix is completely online and securely available from any computer with an internet connection. There are no back-ups, no servers and no complicated IT support required. Everything is available from one location for a small monthly fee.
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