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Neetrix Ltd. understands the importance of the information you are handling over to us. We appreciate your trust in us to do that carefully and sensibly. This Privacy Statement & Policy sets out the privacy policy of Neetrix Ltd. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
This statement applies to personal data as defined in s.1 of the Data Protection Act 1998 (the Act). This statement tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information.
For the purposes of the Act, the data controller is Neetrix Ltd.
By visiting www.neetrix.com you are accepting and consenting to the practices described in this Privacy Statement & Policy.
To serve you better and understand your needs and interests, Neetrix Ltd. collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. When you order products and/or services by requesting information, subscribing to marketing or support materials, registering yourself and/or by making purchases of Neetrix products & services, entering contests or participate in surveys, and/or apply for a job at Neetrix Ltd., we will ask you to provide personal information to complete these transactions.
The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your debit/credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data.
In addition to the information you provide, Neetrix Ltd. may also collect information during your visit to the Neetrix website through our automatic data collection tools, which include but not limited to: cookies, web beacons, web links, and/or other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at our website. Neetrix Ltd. may also use some of these automatic data collection tools in connection with certain emails sent from Neetrix Ltd. and therefore may collect information using these tools when you open the email or click on a link contained in the email.
We may collect information about your Internet Protocol (IP) address, click stream behaviour and product information. Your IP address may allow us to locate and identify your computer, allowing you to browse and shop.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Cookies enable us to:
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 3 months.
We collect information about you that you provide when you register to use the community areas or other restricted areas of our site.
We will collect information from you that you provide through any of these methods.
Neetrix Ltd. strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. We provide individuals with reasonable access to personal information that they had given us and the reasonable ability to review and correct it or ask for anonymisation, blockage, or deletion, as applicable.
We also provide a range of communication methods such as the Neetrix Help Desk, which facilitates New Tickets and Live Chats.
To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. To view and change the personal information that you directly provided to us, you can return to the Site where you originally submitted your data and follow the instructions on that Web page and/or contact us with your request.
Neetrix Ltd. gives you the choice of receiving a variety of information that complements our products and/or services. You can choose to subscribe to certain products and/or services and its specific information and/or also to receive general communications from Neetrix Ltd.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections.
However, this option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
Subscription communications include email newsletters, software updates, etc that may be expressly requested by you and/or which you consented to receive. After requesting such communications from us, you may still opt out of receiving them by opting out by email and/or utilising the "unsubscribe" link, and/or follow the opt-out instructions included in each subscription communication. Alternately, you may also contact us about this.
We take seriously the trust you place in us to safeguard your privacy and endeavour to prevent unauthorised access and/or disclosure, to maintain data accuracy, and/or to ensure the appropriate use of the information. We therefore put in place and/or utilise the appropriate physical, technical and administrative procedures to safeguard the information we collect at all times.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information such as credit card information. This encryption is designed to make the information unreadable by anyone but us.
In addition to that, credit card numbers provided by you to us are used only for processing payments and are not used for other purposes. As part of real-time payment processing, provide that extra level of security to guard against credit card fraud and to protect your financial data.
Under the Act we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
You have a right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.
You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You may also ask to be removed from any mailing list we hold at any time, but you must opt out of the service and/or communicate to us about it.
Our privacy statement may be modified from time to time with the latest issue appearing on this page. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page highlighting such. Continued access of the site by you will constitute your acceptance of any changes or revisions to our privacy statement.
You are very important to us and we are always happy to hear from you, so feel free to contact us and/or check out our Help Desk if you have comments and/or questions about our privacy statement.