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From billing nightmares to automated success
Note: To protect the privacy and security of our clients, these case studies are fictional companies based on real-world clients with real-world problems that have used Neetrix to power their solution.
At Neetrix, our mission is to empower growing organisations to transcend administrative limits. When we first engaged with the membership company, we saw a business with a remarkable history and a loyal community that had grown their membership from around 500 to over 1200. Their success was undeniable, but beneath the surface, their processes were silently choking their potential.
Acme was trapped. Their sheer growth had turned their legacy administrative methods into a full-blown crisis. Their reliance on manual, paper-based tracking for every subscription renewal was not just inefficient—it was financially devastating. Their dedicated staff were fighting a constant, losing battle against what they called "billing hell."
All subscriptions were tracked with forms in filing cabinets
Their inability to process renewals efficiently and on time led to high amounts of cash in lost and recoverable revenue annually. Invoices were often late, pushing their cash flow back by 30 to 60 days
Renewal dates were scattered across the year, making cash flow unpredictable and admin never-ending
Overwhelmed by manual processes, working overtime during renewal season
Revenue delays of 30-60 days and unpredictable cash flow
Missed reminders, delayed benefits, and member churn increasing by 12%
When this business came to us, we mapped out what was slowing them down.
We implemented a comprehensive automation solution that transformed their entire membership renewal process:
Using Neetrix Contacts to track subscription expiry dates, members now get:
With Neetrix Automate and Neetrix Accounting, renewals now:
When a payment is made, Neetrix Automate triggers:
With billing, renewals, and benefits now automated, the membership business also gained:
For all members
Targeted communication
Consistent and predictable
85%
Reduction in admin time
From 160 hours/month to just 24 hours/month
98%
On-time renewals
Up from 67%, recovering £14,800 in lost revenue
94%
Member satisfaction
Member churn reduced from 12% to just 3%
+250
New members
Capacity freed up to grow membership base by 31%
If this sounds familiar, Neetrix is built for growing, subscription-based businesses like yours.
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