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From inventory chaos to seamless operations
Note: To protect the privacy and security of our clients, these case studies are fictional companies based on real-world clients with real-world problems that have used Neetrix to power their business growth.
Acme Bike Co., a bustling custom bike company in Manchester, grew fast. What started as a local shop with three staff members in 2018 became a thriving online and in-store brand with 15 employees and over 3,000 customers by 2024. They were selling everything from high-end racing bikes to family cargo bikes, and had built a reputation for expert service and quality builds.
But behind the success? Big problems that nearly stalled their momentum.
The systems that worked when they were small—spreadsheets, whiteboards, and manual inventory updates—completely broke down at scale. The owner found himself working 70-hour weeks just trying to keep things organised. Staff were frustrated, customers were unhappy, and the business was at risk of losing everything they'd worked so hard to build.
Customers bought bikes online that were already sold in-store
Tracking who bought what—and who was due for a tune-up, repair, or maintenance—was done on whiteboards, spreadsheets, and sticky notes
Bad reviews and refund requests up 40%
£25,000+ per month in cancelled orders
15 hours/week on manual data entry
When Acme Bike Co. came to us, we sat down and outlined exactly what was slowing them down.
With Neetrix StoreFront and Stock Management:
No more oversold items, no more angry customers, and staff can focus on selling instead of manual inventory updates.
Using Neetrix Contacts, BackOffice, and Automate:
While inventory and service were the big headaches, Acme Bike Co. also struggled with:
Sales team had no system—leads got lost, follow-ups were missed
Email campaigns took 6+ hours to segment and send manually
Using QuickBooks, Excel, and paper receipts—financial reports took days
Sales didn't know about service bookings, service didn't know about sales
Sales, service, inventory, and communication—in one connected system.
4.9★
Google rating recovered
From 3.2★ to 4.9★, with 150+ new positive reviews
100%
Inventory accuracy
Zero oversold items in 8 months, £25k/month in saved revenue
92%
Time saved on admin
From 15 hours/week to 1 hour/week on data entry
+45%
Revenue growth
£180k additional annual revenue from efficiency gains
850+
Service bookings/month
Up from 320/month—automated reminders drive repeat business
3
Corporate contracts won
£95k in new fleet maintenance contracts secured
If any of this sounds familiar, Neetrix is built for growing, service-driven businesses like yours.
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