Latest at Neetrix - Customer Management

Exciting case study

Adam Saunders — 2013-02-01T12:27:36.7181801Z

I had a great meeting with a prospect today. Currently they are spending up to 50% of their time processing their sales paperwork. I showed them how to this and more in less than 10% of the existing time.. What a result for Neetrix!

Come speak with us if you want to find out how you can do this for your business.

Time for a holiday?

Adam Saunders — 2012-05-13T10:42:04.6132379Z

If you are a business owner, like myself, then it is very likely that you are also proud of it. Your business is your baby and you probably spend more time on it than your spouse and other children would like. But you do this because you enjoy what you do, and you want to put every effort into it to become a huge success.

However, sometimes you just need to get time away, and with the summer coming up, it is the time of the year to start thinking about a well deserved holiday.

To some business owners, the word "holiday" sounds much more of a nightmare than a pleasant break. Some go years without a holiday, and you have to ask yourself, why work so hard if you can't earn yourself a little time-out.

One of the key reasons business owners don't like going on holiday is because their businesses are left behind. This might not be problem for most businesses, but the anxiety of not knowing what is going on back in the office can leave very little time to switch off and actually relax around a pool. I'm not saying that as a business owner we want to do work whilst on holiday, but being able to rest the mind knowing that everything is going to plan back home, that the office isn't on fire, and that after the holiday you won't be coming back to an overblown inbox would mean you could at least clear your mind of worry and doubt and focus on the family and holiday.

In the traditional way that businesses run, I'm really not surprised owners are nothing but stressful on holiday. There is no communication back with the business other than perhaps your email and the faith that your team isn't missing anything important. After all, no one knows your business like you do.

I try and go on holiday once a year, and the last time I went I had the most relaxing break in my entire 15 year career as a business owner. At the same time, I didn't do any work that would disrupt the holiday. How did I do this? Well, it took just two elements. Time management and the right tools. Firstly I realised that between the day of activities or relaxation and dinner, there was a moment when you end up being back in the bedroom getting washed and changed for the evening. In that time the rest of the family is doing the same, and it becomes the most productive and non-disruptive time to do 30 minutes of work. I say "work", but what I really mean is to respond to any urgent emails and check on the progress of the team and the business as a whole.

Having Neetrix as my tool, I can access my entire business in real-time over the internet. This means I can quickly see what the team has been up to, what new business has come in, the progress of jobs and the ability to (even with large time zone differences) communicate back to the teams about what needs to be done, of which I can check again the following evening. So this means that spending just 30 minutes or less in the day, at a time that would otherwise be lost, you can go through the rest of the evening and the following day knowing that everything was steaming ahead as it should at home, and that anything that needs to be done is being handled. Which all means you are getting the time with the family and a mind that is free and relaxed enough to enjoy it!

If you are thinking about a holiday this summer, think about how you are going to manage your anxiety levels whilst away, and if you don't have the tools to help with this, then come and speak to us about how we can help you have the truly relaxing holiday that you deserve.

Contact Filtering - A big hit!

Dana Paradovschi — 2012-05-13T08:15:55.6328379Z

The Contact Filter feature was developed by our team at Neetrix last year, and has since received a lot of very positive feedback and proven to be extremely useful to our customers. This reporting feature has improved Neetrix capability to create complex filters that you can use to identify key contacts for your campaigns or your potential renewable leads.

An example of such a contact filter would be filtering everyone from a certain postcode that has been in a particular contact group for a number of days and have a certain status but, because we have complete accounting integration too, can also filter out who did not purchase anything in the last 6 months.

The advanced filtering options can offer more fine-grained control over which customers to target for a specific marketing campaign. By filtering customers who have or have not purchased a specific product, or product group, during a specific period you can have additional control not just over your customers’ purchasing patterns, but also on how to act on the data you have gathered.

The Contact Filter addresses the need for businesses to target customers based on specific information. Your customers’ behaviour can be captured and used to better market your products. The new feature can help you segment the groups not just by choosing certain persons, but by including information on how interested they are in your products, or what they are interested in. The new integrated filter in the easy to use Neetrix interface brings together not just demographics but also psychographics.

For your business to grow, your marketing efforts need to rely on solid data. By tracking the data and analyzing it using the new Neetrix feature, you can be sure that all your marketing efforts will be worthwhile.

Although the ability to filter customers by their status, group or contact information has been embedded in our Neetrix suite since we started, we have developed the Contact Filter to the point of it becoming an even more useful tool for managing your accounts.

The new complex filters have helped our customers redefine their strategies and gather more relevant data to help them in the decision process for their marketing strategies. We have received positive feedback not just on this new feature, but also on our continuous efforts to improve our product and offer valuable tools for you to implement and use to develop your business.

We constantly receive updates from our customers, which are the most important incentives for us to continue developing our product in order to assist them in creating a successful business. And seeing that our customers thrive while using our business software makes us all the more willing to offer the perfect tools that help you get the most of your business data.

Neetrix Officially Goes On Sale

Dana Paradovschi — 2010-06-22T10:46:38.4532Z

The business software that puts everything to your fingertips is now out of beta and available to purchase! SiteFront, StoreFront and CRM are the first set of applications that make up the Neetrix suite. Everything you need for your business to save time and do more is online and easy to use, with SiteFront, StoreFront and CRM fully integrated into a comprehensive business software management system.

You can create and maintain websites that would show case your business with SiteFront, trade your services and products on the Internet using StoreFront, and CRM is available to speed up your administrative work and to enhance your relationship with your clients making sure you never miss an opportunity.

Collaborating is made easy with Neetrix business software. Because all these applications work together so tightly, they can help make your day-to-day tasks execute with far greater efficiency, and provide a number of “neat tricks” because of the way the information is shared between different aspects for your business.

Hosted online, Neetrix business software is an economical way to use all the very latest in computing technology. You do not have to buy and install different pieces of software for each business application you might need, in fact you don’t need to install any software as the entire Neetrix suite will run from any modern browser on any operating system be it Windows, Apple Mac or Linux workstation. Neetrix will take care of your software needs without you having to employ IT staff for solving related installation and maintenance problems or needing to purchase thousands of pounds on expensive office equipment.

You can access everything included in the Neetrix business software online, whether you are in your office, home or on the move. You and your team will be continuously connected and the same is true for your customers or suppliers.

We offer you the option of creating a professional website to cater to your particular needs through SiteFront. And with an expanding business, you can also add as many sites as you need. Choosing from the themes, colourways or backdrops is easy and intuitive. Add your own banners, logos or images or upload them from the Internet.

Do you need your own department store on the Internet? StoreFront is offering the perfect solution for highlighting your products. You can start with a main StoreFront website and develop as many sub-sites as you need.

With Neetrix business software you can perform all the usual tasks related to running a business, controlling stock, processing orders or issuing invoices and everything will be integrated with the CRM component to give you a general or detailed picture of how your business is doing at any particular moment. We are here to help you run your business, if you want to know more just contact one of team for a free consultation.

Notifications Galore!

Christian Buenavista — 2010-05-26T14:19:41.2944Z

To run a successful business, you need to be in direct and complete control of all aspects of your organisation. You also need to be able to actively monitor its progress. The new Neetrix notification area provides you with this platform. It gives you immediate access to the most important information about your business no matter where you are in the system.

Through the years, we, at Neetrix, are continually proving our commitment to make your online business experience more organized and systematic, yet still fun and exciting. This new addition to the administration site is such an example, where the monitoring of your business online is both easy and informative.

The new notification bar can be found at the bottom of the administration website. It is always visible and holds various types of alerts and “quick access” tools. The first of the many features of the notification bar are Customer Actions. Neetrix Customer Actions are very helpful for a business as it will let you set reminders and tasks for an individual customer in the CRM system. It will allow you to see what appointments are coming up, actions that are due, and even those tasks that are over due. As you click on a Customer Action on the notification bar, you will be taken directly to the customer’s profile in the CRM system.

In the coming months, our Neetrix engineers will be adding more and more tools on the notification bar making it a primary point of reference in understanding the progress of your business and the jobs that you and your staff need to undertake for a successful business.

We are very excited with what we will be able to do with this new area of the administration system, and look forward to announcing more new features shortly.

As always we welcome any feedback, comments or suggestions about any parts of the Neetrix platform. Please do not hesitate to let us know if you have any, no matter how small!

Internet Explorer 8 Compatibility Update

Adam Saunders — 2009-03-20T18:44:05.8255455Z

Whilst we continue with completing StoreFront, a small update was put out today to address the final version of Internet Explorer 8 (IE8) which was released last night.

It has already been our aim to ensure that Neetrix, as an online software product, is not restricted to only a few of the main stream browsers you may wish to use, and this includes the latest version of Microsoft's web browser. Now the entire administration area is fully working with the newest browser without any need to enable IE's "Compatibility Mode" feature.

We constantly check Neetrix again a lot of different browsers whenever new work is done or changes have been made, and have now officially added IE8 to that list.

Neetrix Customer Management Software Updated

Adam Saunders — 2009-03-13T00:58:27.1998855Z

It has been a busy week, and all the hard work has not been in vein. Today saw more updates for the new Neetrix CRM (Customer Relationship Manager) as more elements were added to SiteFront which now tie the two products together even further. It is now possible to have customers register on your website, adding them directly to your customer database. Not only does this save double entry, but the new elements allow you to configure exactly what information you want to get from the new customer, and to pre-configure any default customer status and/or group that you wish them to start in.

What is more, you can also pre-configure any default action on the account. For example, you can set a task, for a specific member of staff, to manually validate the account, or to set a period of days after the registration in which to have a member of your team contact the customer. In fact the customer actions feature of Neetrix CRM has become a versatile tool with businesses using it in a number of ways, including keeping on top of customer tasks, to using it as an appointment and scheduling system.

The new CRM product is already becoming a very popular essential tool for any business whether used standalone, or as an integral part of other Neetrix services. We've received exceptional feedback because of how easy Neetrix CRM is to use, and how quick it is to setup to suit a very wide ranged of businesses.

Business Information is Key!

Adam Saunders — 2009-03-13T01:17:46.737975Z

To make sound business decisions, having as much information to take into consideration as possible is absolutely key. It's common and too easy to make judgements based on what a fraction of your clients, or perhaps a few friends and family, may have suggested. As trusting as these sources may be, and even though they do have your business at heart, it still is just a tiny amount of information to which make a potentially huge decision against.

Today saw the completion of the Neetrix CRM extra details feature, that allows you to extend the quantity and quality of information you hold on your customers. Having as much factorial information regarding all of your customers can present some massive opportunities that would otherwise may not even have been considered.

Now you can specify any amount of extra information built from a selection of various types, such as straight forward text to dates and times. And you can even pick which information is essential enough to be displayed on the front page of the customer profiles, so that it is immediately available whenever a customer is viewed.